Refund Policy

Effective Date: February 24, 2026

1. Introduction

This Refund Policy outlines the terms and conditions regarding refunds and cancellations for services provided by Service Help Line, operated by Anupma.

2. Visiting / Inspection Charges

A nominal visiting or inspection charge applies when our technician visits your location for diagnosis.

This charge covers technician time and travel expenses and is non-refundable, even if you decide not to proceed with the repair after inspection.

3. Warranty on Repairs

We provide a 30-Day Service Warranty on parts replaced and issues fixed, subject to the following conditions:

• If the same issue occurs within 30 days, we will repair it free of labor charges.
• If a replaced part fails within warranty, it will be replaced as per warranty terms.
• No cash refunds will be issued for completed and successful repair services.
• Warranty applies only to the specific repair performed.

4. Cancellation Policy

You may cancel your booking at any time before the technician reaches your location.

Once the technician has arrived, the visiting charge becomes applicable.

5. Limitation of Liability

Service Help Line, operated by Anupma, shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Liability is limited to the service amount paid by the customer.